Returns & Exchanges
At STRATUS, we want to ensure your gear supports your peak performance, which is why we offer a 30-day window for returns and exchanges on all original-condition items. Our streamlined process is designed to get you back in the game with the right equipment as quickly as possible.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Print Your Label
Download and print the pre-paid shipping label provided in the portal and secure it to your original packaging.
Drop Off Package
Take your package to any authorized carrier location, ensuring all original tags and protective liners are still attached to the gear.
Receive Refund or Exchange
Once our warehouse inspects the items, we will process your full refund or ship out your new exchange size within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing